Return Policy

Return Policy

We hope that you will always be completely satisfied with your purchases and user-experience on Souk Baladna.

To ensure total satisfaction, once you receive the items(s) ordered, please check whether they conform to the quality represented on the website. If not, we will either return, offer a refund, or replace any item that is damaged, broken, or does not fit the description of your order (while taking into consideration that most of our items are handmade and thus liable to minor alterations).

Please note that all items must be returned in their original packaging, together with the invoice if you received it, and at the same time you receive your order (i.e. prior to accepting the package from the courier). No items can be returned after receipt, so you should open the packaging of the product and confirm it at the moment of receipt and will not be able to return it beyond that point.

 

Items that cannot be returned:

Discounted items (subject to discounts), seasonal items, promotional items and limited edition items cannot be returned or exchanged.

 

Item Specifications

Try to be very accurate when assessing the specifications of the item(s) upon receipt. Souk Baladna does not guarantee that the specifications of any item are 100% free of any error, as it must be taken into account that the products are handmade in the homes of independent women or small workshops.

 

Price

The price of the products displayed on the website (Souk Baladna) represents the retail price. We also offer wholesale prices for larger orders (either companies and/or individuals). The prices quoted on the website of Souk Baladna do not include shipping charges. All shipping-related charges are borne by the customer.